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When you guarantee or promise your customers of something, for e.g. free delivery, keep the promise and spare the disappointment in the future. It shows that you can’t respect your duties regarding your customer for reasons outside your ability to control. So, never being over-promising to customers is one of the best live chat etiquette.

Bots are 24×7 available to engage customers to deliver instant replies. It happens frequently that customers end up with the feeling that the conversation was robotic. The key reason behind this is that the support agents fail to give the human touch while handling the chats. Canned replies can maximize a customer support team’s efficiency to smoothly handle multiple chat sessions and balance the response time efficiently.

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welcome messages as a chat etiquette rule, motivates customers to increase product engagement, open up conversations, and engage users to use the product in the right way to get the significant benefits. The end of a live chat session – When the live chat session completes you can ask customers to give feedback about their chat experience. Automate your customer support with bots to answer information based queries in real time.

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If you’re spending a lot of time helping people track deliveries, check your return policy, or book appointments, a little automation will go a long way. Free up your focus for the tasks that a Messenger chatbot can’t do. Headliner Labs found that people are 3.5 times more likely to open a Facebook Message than a marketing email. And since customers can respond (usually by pressing a CTA button—they don’t even need to type), they’re likely to move further down your marketing funnel.

Azar is an excellent app for those people who love socializing. The app is also equipped with safety measures for women to ensure they are safe when they are chatting with strangers online and when they decide to meet strangers in person. Initially, Azar was not developed as a dating site, however, with time, people started meeting and chatting with strangers, and that is how some people assumed that Azar is a dating app.

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has a negative impact on customer satisfaction that reflects on your brand credibility. By making your team understand what is chat etiquette and providing the chat guidelines, you can deliver an excellent live chat support experience. Once you’ve built it, integrate your bot into your marketing calendar and your overall Facebook strategy. Your Facebook Messenger bot isn’t replacing email, customer service agents, or apps yet, but it offers features of all three, which means it must be treated like the unique beast it is.